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Privacy Policy

At UniverCell Canada, we understand that privacy is important to our customers. We are committed to protecting your personal information and being transparent about how we collect, use, and share it.

1. What personal information do we collect?

When you use our website or services, we may gather sensitive information such as your name, email address, phone number, mailing address, and payment information. We may also gather gadget information such as your IP address, browser type, and operating system.

  1. Data Collection and Purpose: We use Microsoft Clarity, a website analytics tool provided by Microsoft Corporation, to improve the user experience on our website. Clarity allows us to collect and analyze data on user interactions, including clicks, scrolls, and mouse movements, through the use of heatmaps and session recordings. The data collected is used solely to optimize our website’s performance, identify improvement areas, and enhance user satisfaction.

  2. Data Processing and Storage: The data collected by Microsoft Clarity is processed anonymously and aggregated. Individual user information is not stored or associated with specific individuals. The data collected is securely stored and accessed only by authorized personnel for analytical purposes. We ensure that appropriate technical and organizational measures are in place to safeguard the data and protect user privacy.

  3. Lawful Basis for Data Processing: Our lawful basis for using Microsoft Clarity and processing user data is our legitimate interest in improving our website’s performance, enhancing user experience, and providing relevant content. We have conducted a balancing test to ensure that our legitimate interests do not outweigh the rights and freedoms of our website visitors.

  4. Data Retention: The data collected by Microsoft Clarity is retained for a limited period necessary to improve our website’s performance. Retention periods may vary depending on the specific data and analysis requirements. After the retention period, all data is securely deleted or anonymized.

  5. User Rights: As a user, you have certain rights regarding the personal data processed through Microsoft Clarity. These rights include accessing, rectifying, restricting processing, and erasing your personal data. To exercise these rights or if you have any concerns regarding your data, please refer to our Privacy Policy for contact details and instructions on how to make a request.

  6. Third-Party Disclosure: We do not disclose any personal data collected through Microsoft Clarity to third parties unless required by law or with your explicit consent. The data is used solely for our internal purposes to enhance your website experience.

2. How do we use your information?

We use your confidential information to provide you with services such as repairing electrical devices, communicating with you about purchases or repairs, and enhancing our website and services. Your confidential information may also be used for business reasons, such as mailing you promotional deals and newsletters. You can unsubscribe from marketing emails from us at any moment.

3. How do we protect your information?


We consider the protection of your confidential information very seriously and take reasonable precautions to prevent unauthorized entry, use, or disclosure. Please keep in mind, however, that no means of internet transmission or electronic storage is completely private, and we cannot ensure the total confidentiality of your sensitive information.

4. Do we share your information with third parties?

Your confidential information may be shared with third-party service providers who assist us in providing our services, such as payment handling, shipping, and marketing. We may also disclose your personal information if required by law or if we think it is essential to safeguard our rights, property, or safety, or the rights, property, or safety of others.

5. Do we use cookies?

Sure, we gather information about your use of our website and services using cookies and similar technologies. When you access our website, small files called cookies are saved on your computer. You can configure your computer to reject all or some browser cookies and notify you when websites create or access cookies.

6. Links to third-party websites

Our website may contain connections to websites owned or managed by parties other than UniverCell Canada. We are not liable for these websites’ privacy practises and urge you to read their privacy policies.

7. Children’s Privacy

Children under the age of 13 are not permitted to use our website or services. We do not gather personally identifiable information from minors under the age of 13.

8. Changes to Privacy Policy

We reserve the right to make changes to this Privacy Policy at any time, and we will inform you of any significant changes via email or by posting a notice on our website prior to the effective date of the changes.

9. Contact Us

Please reach us at [email protected] if you have any queries or concerns about this Privacy Policy or our privacy policies. We will do our utmost to resolve your issues and safeguard your personal information.